60-Day Money-Back Guarantee
We stand behind every product we make. If you are not satisfied with a product purchased directly from bemewellness.com, contact our Customer Service Team at hello@bemewellness.com within 60 days of the order ship date and we'll make it right.
How it works
Email hello@bemewellness.com with your order number, the email address used at purchase, and a brief note on what didn't work for you. Once your request is approved, we will refund the eligible product amount to your original payment method, typically within 5-10 business days.
Guarantee conditions
- The guarantee covers your first purchase of a product, with one guarantee claim per customer and household.
- For orders over $75, we may ask you to return the unused product before a refund is issued. We will provide the return address; return shipping is at your cost unless the return is due to our error.
- For damaged, defective or incorrect items, please include photos of the product and the lot number (printed on the sachet and box) so our quality team can investigate and make it right.
- Shipping and handling charges are not refundable. Gift cards are not refundable.
- Refunds are issued to the original payment method only.
- Subscriptions: the guarantee applies to your first subscription order. You can modify or cancel your subscription any time up to 24 hours before your next order ships; cancelling stops future renewals but does not automatically refund orders already processed.
- Refunds may be declined, or store credit offered instead, where orders show patterns of guarantee or promotion abuse, or where a promotional code was obtained or used outside its intended distribution.
- This guarantee applies to purchases made directly on bemewellness.com. For purchases made on Amazon or other marketplaces, please use that marketplace's return process.
Questions? We're at hello@bemewellness.com.
